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  • 27 Jun 2022 6:40 AM | Ronald Russ (Administrator)

    Full-time public service position in the Information Services Department at the Main Library of the Central Arkansas Library System. Essential duties include designing, planning, and implementing programs and outreach services for adults focused on research databases, eBook and audio book services (Libby, etc.), job assistance, basic computer skills, and other digital services available through CALS. Additional duties include conducting tours and staffing public service desks including the computer lab, research desk, and our system-wide telephone and chat service. Must have exceptional technology skills and knowledge of a wide variety of software and digital devices. Candidate must be able to provide instructional assistance in person and remotely. Candidate must possess strong customer-service, problem-solving, and communication skills. An ideal candidate will be flexible, possess an easy-going attitude, and have an enthusiasm for working with diverse patrons and staff. Must be able to stand for long periods of time, push and pull at least 50 lbs., lift, squat, and work some evenings and weekends. Salary range starts at $16.26 and includes excellent benefits including health, dental, vision, company paid life insurance and pension, as well as holiday and paid time off. Please send application and resume to Sarah Mallory at informationservicesjobs@cals.org. Position open until filled.

    https://cals.org/job-opportunities


  • 23 Jun 2022 8:15 AM | Ronald Russ (Administrator)

    The Arkansas River Valley Regional Library System is seeking a dynamic, collaborative, and innovative leader to serve as Branch Manager at the Franklin County Library in Ozark, Arkansas. Under the general direction of the Board of Trustees, the ideal candidate will work with staff and community residents to ensure excellence in providing materials, programs, and services that meet the diverse needs of county residents.

    Salary based on education and experience, plus an attractive benefits package. Attainment of B.A. or B.S. from an accredited university/college, including a minimum of 18 semester hours of library science, or two years of paid library experience preferred. Familiarity with automated library systems is required. Supervisory experience is required.

    Interested applicants should submit a resume and a cover letter to Misty Hawkins at director@arvrls.com by Friday, July 8th.

  • 22 Jun 2022 9:51 AM | Ronald Russ (Administrator)

    DEPARTMENT MANAGER – The Central Arkansas Library System’s Main Library seeks a positive, outgoing, and supportive Patron Services department manager who wants to work in a diverse and inclusive environment. Essential duties include oversight of all daily library operations; hiring, training, supervision & evaluation of staff; cash-handling; and scheduling for two floors. Candidate should have knowledge of electronic information services and library technology and must possess strong customer service skills and enthusiasm for working with the public. Supervisory, leadership, and project management skills required, along with an open-minded, empathetic, and progressive approach to library service. Strong local community involvement essential. An ALA-accredited MLS, current work toward an MLS, or the equivalent of a four-year college degree plus three years related experience and/or training; and related management experience, or equivalent combination of education and experience, is preferred. Spanish language skills a plus. Candidates must be able to reach, lift, push and pull up to 50lbs, and be able to stand for periods at a time. Schedule will include some Saturday shifts. Annual salary range starts at $55,307 per year and includes excellent benefits such as health, dental, vision, company paid life insurance and pension. Submit application, cover letter, and resume to Joe Hudak at adminjobs@cals.org by Friday, July 1.

    https://cals.org/job-opportunities


  • 21 Jun 2022 2:08 PM | Ronald Russ (Administrator)

    Job Duties:

    Reporting to the Interim Executive Director of Libraries and Media Centers, the Assistant Director for Operations and Planning will be responsible for managing the daily operations of the Public Services Department. This position will lead the effort to design an innovative interior that will serve the 21st century research and learning needs of university students. The position should be available to work evening and weekend instructional and reference duties both remotely and in person. As a member of the library’s leadership team, the Assistant Director for Operations and Planning will be responsible for facility management and planning for future growth and expansion. This position is a liaison to two academic departments. It is a 12-month position with faculty status. The Assistant Director represents the Interim Executive Director in meetings and may assume overall responsibility for the Libraries and Media Centers in the absence of the unit leader. Skills required for this position:

    · Provide direction and insight for improvement of the library’s infrastructure

    · Experience with working with facilities management to implement space planning that supports student learning and collaboration

    · Chair the Libraries and Media Centers Renovation Committee

    · Demonstrated project management experience

    · Have experience with working multiple departments

    · Have personnel management experience, preferably in medium-size academic library

    · Demonstrated ability to teach information literacy at undergraduate and graduate level

    · Ability to produce reports and compile data for accreditation and assessment

    · Assists the Interim Executive Director in the development of the library's budget

    · Have the ability to write grants that support library initiatives

    • Demonstrated ability to set priorities, organize, and implement new initiatives

    • Serve on library, faculty, and university-wide committees.

    • Other duties as assigned that will support the operational and strategic success of the Libraries and Media Centers

    Minimum Education Experience: Master’s degree in library or information science from an ALA-accredited institution; Five to ten years of current managerial library reference and instructional experience; skilled in project management, facility management and/or personnel management

    Preferred: Second masters or doctorate; Credentials for the rank of Associate Professor, which includes a substantial record of publication and presentations; Experience with course management systems.

    To apply: pa220.peopleadmin.com/applicants/Central?quickFind=57450

  • 15 Jun 2022 10:20 AM | Ronald Russ (Administrator)

    Institution:

    The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

    Summary of Job Duties:

    The Discovery and Library Systems Manager administers the Library System Platform (LSP), connected systems, and discovery platform; supports the implementation, discoverability, and accessibility of library materials and learning resources. The position emphasizes the digital strategy and project planning efforts of the library by aligning the library’s discovery tools with the University’s goals of accessible and affordable learning. This position is governed by state and federal laws, and agency/institution policy.

    Qualifications:

    Required Education and/or Experience:

    ·         Bachelor's degree;

    ·         Experience working with library systems.

    Preferred Qualifications

    ·         Master's degree in Library/Information Science from an ALA-accredited school.

    Job Duties:

    ·         Configures, develops, and sustains the LSP, discovery systems, and other systems used to manage library processes;

    ·         Supports and assists colleagues with related workflows as needed;

    ·         Manages electronic resources, specifically: linking, access, and troubleshooting; product trials; and access to vendor administrative websites;

    ·         Orients library systems to reinforce the commitment to the University learning mission and to building diversity, equity, and inclusion in academic library services and practices, with emphasis on ADA accessibility;

    ·         Serves on University and library committees, and builds partnerships and relationships among others in the University community with special emphasis on collaborations with the university’s Information Technology Services and the Scholarly Technology and Resources departments;

    ·         Must be able to work in a diverse and inclusive environment;

    ·         Works nights and weekends as needed;

    ·         Performs other work-related duties as assigned.

    Desirable Knowledge, Skills, and Abilities:

    ·         Experience administering LSP, ILS or other library systems and applications like Ex Libris Alma/Primo VE, Leganto, OCLC WMS, Tipasa, OpenAthens, LibApps, WordPress;

    ·         Demonstrated experience using APIs and web services for integration and data retrieval including protocols and standards like OpenURL, NCIP, DOI, OAI-PMH, Z39.50;

    ·         Demonstrated evidence of successful planning and management of information technology projects like system migrations, upgrades, or installation;

    ·         Knowledge of basic database principles, such as conceptual data modeling, query optimization, and hierarchical semantic classification;

    ·         Familiarity with authentication such as OpenAthens, Shibboleth, or SAML;

    ·         Familiarity with web technologies and languages, such as HTML, CSS, XML, PHP, JavaScript, WordPress;

    ·         Familiarity with cataloging and metadata principles including linked data, FRBR, and MARC21;

    ·         Superior written and verbal communication skills;

    ·         Experience with training or instruction;

    ·         Ability to work independently and in groups;

    ·         Commitment and ability to work effectively with diverse populations in a collegial environment.

    Salary Information:

    Commensurate with education and experience.

    Apply:

    https://uasys.wd5.myworkdayjobs.com/en-US/UASYS/job/The-Discovery-and-Library-Systems-Manager_R0013498

    Submit Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume.




  • 13 Jun 2022 7:04 AM | Ronald Russ (Administrator)

    LIBRARY ASSISTANT – Full-time public service position at Sanders Library. Essential duties and responsibilities include management of large print items and periodicals, assisting patrons on the circulation desk, self-service kiosks, and throughout the library space as needed, as well as all day-to-day tasks performed by library staff. This position requires experience with technology, digital media, excellent communication, and customer service. Other duties include shelving library materials, checking materials in and out, answering patron questions, registering patrons for library cards, information searching, and basic computer troubleshooting. Applicants must be available to work every other weekend. Salary range starts at $14.54 and includes competitive benefits to include health, dental, vision, company paid pension and life insurance. Send applications to sanderslibraryjobs@cals.org. Position open until filled.

    https://cals.org/job-opportunities
  • 10 Jun 2022 12:18 PM | Ronald Russ (Administrator)

    Type of Position:

    Education

    Workstudy Position:

    No

    Job Type:

    Regular


    Work Shift:

    Day Shift (United States of America)

    Sponsorship Available:

    No

    Institution Name:

    University of Arkansas, Fayetteville

    Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.

    The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

    As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

    Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

    If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied.

    For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.


    Department:

    Accounts Payable


    Department's Website:


    Summary of Job Duties:

    The Acquisitions Accounts Payable Specialist acquires educational and research materials in all formats, manages the physical processing of purchased items, activates ebooks, processes invoices, and maintains payment records. The specialist manages the departmental email account, including answering pricing and availability inquiries; communicates with vendors and publishers to coordinate receipt of materials and invoices; consults Cataloging Librarian, Preservation, subject specialists, Head of Acquisitions, or other relevant units as needed for feedback or instructions; backs up other positions in the department; and performs other duties as assigned.

    Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.


    Qualifications:

    Minimum Qualifications:

    • Formal education equivalent of a high school diploma

    • At least two years of experience in library services

    Applicable equivalencies may be considered.

    Preferred Qualifications:

    • 2 years of relevant experience in a library or in an administrative services position or in a related field

    • Experience with OCLC and an integrated library system, such as Sierra or Alma/Primo or comparable software

    • Experience with Workday

    • Experience with documentation

    Knowledge, Skills, and Abilities:

    • General knowledge of accounting practices, receiving invoices, and payment processing basics

    • Strong attention to detail

    • Cordial and respectful communication and customer service skills

    • Proficiently skilled in Microsoft Suite, specifically Outlook, Word, and Excel

    • Excellent interpersonal, communication, organization, and time management skills

    • Ability to work independently as well as in a team setting in developing and carrying out responsibilities and problem-solving

    • Aptitude for learning and adapting emerging technologies

    • Ability to work effectively with faculty, staff, and students in a multicultural and diverse environment


    Additional Information:

    Salary Information: $31,163

    Required Documents to Apply:

    List of three Professional References (name, email, business title), Resume

    Optional Documents:

    Cover Letter/Letter of Application, Proof of Veteran Status


    Recruitment Contact Information:

    Kathy Riggle; HR Partner; kriggle@uark.edu


    All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

    Please do not send to listed recruitment contact.


    Special Instructions to Applicants:


    Pre-employment Screening Requirements:

    Criminal Background Check, Sex Offender Registry

    The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

    The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture and climate that embeds inclusion, diversity, equity, and access. For more information on diversity and inclusion on campus, please visit: Division of Diversity, Equity, and Inclusion

    The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to race/color, sex, gender, pregnancy, age, national origin, disability, religion, marital or parental status, protected veteran or military status, genetic information, sexual orientation, gender identity or any other characteristic protected under applicable federal or state law. 

    Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.


    Constant Physical Activity:

    N/A


    Frequent Physical Activity:

    N/A


    Occasional Physical Activity:

    N/A


    Benefits Eligible:

    Yes
  • 6 Jun 2022 10:52 AM | Ronald Russ (Administrator)

    The Arkansas State Library has an open position for a Library Technician in the Digital Services Department. This person would work primarily with the Federal Documents collection by processing and shelving physical materials received from the Government Publishing Office (GPO). Duties will include receiving and processing maps and physical documents, checking in print and electronic serials, processing collection discards, and compiling statistics. You can read the entire job posting below.

    Interested candidates can apply on the Arkansas State Employee job site at this link: https://arcareers.arkansas.gov/job/Little-Rock-LIBRARY-TECHNICIAN-AR-72201/874085300/.

  • 6 Jun 2022 10:46 AM | Ronald Russ (Administrator)

    Exempt: Yes

    Department: Community Engagement

    Reports To: Manager, Community Engagement

    Location: Fayetteville Public Library

    Rate of Pay: Starting at $41,121 - $47,299 per year

    Benefits: Medical, Dental, Vision, Retirement Savings Plan with Employer Match, Paid Time Off

    Safety Sensitive: No 


    GENERAL DESCRIPTION OF POSITION

    As a Bilingual Outreach Programmer, you help create an experience that makes our community say, "I love Fayetteville Public Library!" When you work at FPL, you are working alongside a dedicated team that brings their passion and pride to all that they do. You share your technical and product knowledge with customers and other staff, contributing to the overall success of the Library. You relate easily to others, building rapport and collaborative relationships with both the staff and customers. You are able to communicate and interact with all customers, create a welcoming and inclusive experience, are a good listener and enjoy working with people. You have a passion for what you do and enrich the customer's experience by using your knowledge to determine the customer's needs and exceed their expectations. You are comfortable in a changing environment, with multitasking, and with learning new systems and procedures.

    As a Bilingual Outreach Programmer, you will provide professional reference assistance and exemplary customer service to the general public. You develop and deliver programs and services outside of the library's building focused on the Hispanic/Latinx community that reflect a wide spectrum of ideas and viewpoints, mirroring diverse and growing community needs. As a Bilingual Outreach Programmer, you must have ability to speak, read, and write fluently in English and Spanish.


    ESSENTIAL DUTIES AND RESPONSIBILITIES

    1. Proactively greet and establish rapport with patrons, enthusiastically engaging them in conversations about all our materials and services. Provide exemplary customer service in-person at outreach events and at all locations throughout the library. Answer questions about library programs and services and refer callers and visitors to the appropriate staff member or service desk. Staff public service desks as assigned.

    2. Effectively communicate to patrons regarding a variety of topics including, but not limited to, library products and services, policies, responsibilities, and code of conduct. Blend creativity, problem solving, and decision making to positively impact the customer experience, de-escalate any negative situations and resolve customer questions and concerns. Monitor customer feedback. Diffuse difficult, volatile, and/or inappropriate customer situations, keeping safety in mind.

    3. Ask open ended questions to assess, understand, and ascertain customer needs, determine how to tailor your approach, and provide recommendations using your institutional knowledge to connect our customer with the right solution. This includes both routine and complex patron inquiries. Provide advanced research assistance, readers' advisory, technical assistance, and exemplary frontline customer service.

    4. Create, develop, implement, and evaluate multiple high-quality, outreach programs for the Hispanic/Latinx community of all ages in both English and Spanish, including a multi-week summer reading program and a literary festival involving community partners. Negotiate speaker fees and contracts, as well as participate in management of $50,000+ annual departmental programming budget, and with department offer approximately 50 diverse programs annually.

    5. Develop and maintain relationships with community organization partners that focus on the Hispanic/Latinx community members. Leverage these partnerships and connections to extend the reach of the library through high-quality, outreach programs for the Hispanic/Latinx community of all ages in both English and Spanish.

    6. Manage web content proficiently with appropriate tools. Review and edit calendars and other publicity for accuracy.

    7. Research and develop grant proposals to enhance and expand library services provided by this position. Ensure grant compliance and accurate reporting as assigned.

    8. Model and support library brand at all times. Represent your department on various library committees as assigned.

    9. Display excellent time management skills, attention to detail, problem solving skills, strong organizational skills and the ability to work proactively to balance multiple tasks and prioritize work. Complete work at an appropriate pace with a sense of urgency.

    10. Speak, instruct, and/or perform in front of library and outreach audiences of all ages (up to 750+ participants). Assist with library services, programs, and other outreach opportunities as needed. Represent and promote the Library in public, media, and professional associations. Seek out opportunities and utilize networking events to promote recognition and use of the Library.

    11. Help orient new staff, ensuring a smooth acclimation to the library and our culture. Train new staff members as assigned. Monitor, train, develop, and coach Community Engagement volunteers as assigned. Provide assistance to colleagues.

    12. Maintain positive and effective working relationships throughout the organization (especially members of own team) and have regular and reliable attendance that is non-disruptive.

    13. Collaborate with supervisor on departmental projects to ensure the smooth operation of the department.

    14. Pursue professional development, which may involve travel, to keep informed of current and emerging library trends. Maintain professional and technical knowledge through attendance of educational workshops, review of professional publications, establishment of networks, and participation in professional organizations.

    15. Drives a motor vehicle to attend meetings and visit various work sites.

    16. Assume personal responsibility for the building's condition and solve minor issues and problems as they arise.

    17. Complete special projects as assigned.

    18. Protect library assets and ensure building security adhering to library policies and following appropriate closing procedure. Learn and carry out emergency procedures.

    19. Perform any other related duties as required or assigned.

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

    PHYSICAL ACTIVITIES

    The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

    While performing the functions of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, talk or hear; frequently required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds; frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision.


    MINIMUM QUALIFICATIONS

    1. Graduate degree (MLS, MLIS, etc.) from an ALA-accredited program; or a master's degree in a related field, preferably in education, public policy, Spanish, etc. plus 3 years of related experience working in a library or educational setting, with at least 1 year of community outreach experience or equivalent combination of education and experience.

    2. High language skills including ability to read, analyze, and understand general business/company related articles and professional journals. Ability to effectively communicate information and respond to questions in person-to-person and group situations with customers, clients, general public, and other employees of the organization. Ability to effectively speak and present information before groups of customers or employees.

    3. Basic math skills including the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

    4. High reasoning skills including the ability to solve practical problems and deal with several variables where only limited standardization exists and the ability to communicate this information.

    5. High computer skills including knowledge of office productivity software and ability to operate standard office equipment.

    6. Excellent customer service skills including the ability to resolve difficult customer situations.


    OTHER SKILLS AND ABILITIES

    1. Ability to work a flexible schedule as assigned that includes evenings, weekends, and holiday shifts is required.

    2. Creativity and awareness of Hispanic/Latinx community needs to design and implement library services and programs for all ages.

    3. Strong organizational, time management, and interpersonal skills.

    4. Ability to work both independently and as an effective and valued team member.

    5. Work under pressure on multiple projects with frequent interruptions and tight deadlines.

    6. Must be fluent in Spanish and English languages.


    WORK ENVIRONMENT

    1. Ability to tolerate moderate noise that comes from an office environment with typical HVAC performance, constant visitors, telephone calls, computers, and printers; ability to tolerate increased noise during library programs.

    2. Ability to occasionally work near mechanical equipment including the book conveyor and sorting system and mechanical lift for walk-up book drop.

    ADDITIONAL INFORMATION

    All library positions require customer-focused service to both internal and external customers, flexibility, teamwork, punctual and regular attendance, and compliance with all applicable local, state, and federal laws.

    TO APPLY

    Please send completed application, résumé and cover letter to:

    Ramonica Duarte, HR Director, Fayetteville Public Library, 401 W. Mountain St., Fayetteville, AR 72701.

    Application materials may be emailed to Ramonica at rduarte@faylib.org.

  • 6 Jun 2022 10:28 AM | Ronald Russ (Administrator)

    Exempt: Yes

    Department: Circulation Services

    Reports To: Director, Library Services

    Location: Fayetteville Public Library

    Rate of Pay: Starting at $57,366 - $65,977 per year

    Benefits: Medical, Dental, Vision, Retirement Savings Plan with Employer Match, Paid Time Off

    Safety Sensitive: No 


    GENERAL DESCRIPTION OF POSITION

    As Circulation Services Manager, you help create an experience that makes our community say, "I love Fayetteville Public Library!" As a manager, you will lead by exemplary example. When you work at FPL, you are working alongside a dedicated team that brings their passion and pride to all that they do. You share your technical and product knowledge with customers and other staff, contributing to the overall success of the Library. You relate easily to others, building rapport and collaborative relationships with both the staff and customers. You are able to communicate and interact with all customers, create a welcoming and inclusive experience, are a good listener and enjoy working with people. You have a passion for what you do and enrich the customer's experience by using your knowledge to determine the customer's needs and exceed their expectations. You are comfortable in a changing environment, with multitasking, and with learning new systems and procedures.

    As Circulation Services Manager, under general direction, you will develop, organize, and manage all aspects, activities, and staff within the Circulation Services department. These activities include patron database management and flow of materials activities such as shelving, shifting, and missing item searches. You will provide exemplary frontline customer service, establish optimal workflow and staffing, communicate library policy to staff and customers as well as evaluating and improving department functions. You will also hire, train, coach, develop, and dismiss Circulation Services staff in support of these functions.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    1. Proactively greet and establish rapport with patrons, enthusiastically engaging them in conversations about all of our materials and services. Provide exemplary customer service in-person at all locations throughout the library. Answer questions about library programs and services and refer callers and visitors to the appropriate staff member or service desk. Lead Circulation Services staff to also consistently execute these behaviors. Staff public services desks and deploy circulation services staff to do the same as needed.

    2. Effectively communicate to patrons regarding a variety of topics including, but not limited to, library products and services, policies, responsibilities, and code of conduct. Blend creativity, problem solving, and decision making to positively impact the customer experience, de-escalate any negative situations and resolve customer questions and concerns. Monitor customer feedback. Diffuse difficult, volatile, and/or inappropriate customer situations, keeping safety in mind.

    3. Ask open ended questions to assess, understand, and ascertain customer needs, determine how to tailor your approach, and provide recommendations using your institutional knowledge to connect our customer with the right solution. This includes both routine and complex patron inquiries. Provide advanced research assistance, technical assistance, and exemplary frontline customer service.

    4. Administer and maintain patron database integrity using the library's integrated library system to assure integrity and optimal work processes across the library. Register customers and update library accounts ensuring customer privacy and confidentiality of customer information per Arkansas State Statute 13.2.7 and train all Circulation staff to do the same.

    5. Manage circulation of materials for library collections, maintaining optimal efficiency and accuracy. Coordinate activities with other managers to properly shelve checked out/checked in materials in a timely manner. Monitor reported issues and resolve or delegate.

    6. Manage software in support of circulation services, i.e. the integrated library system, automated materials handling system, online public access catalog and the web interfaces for the periodicals vendor and the collection agency. Research vendors in support of these activities and make recommendations on vendor selection. Develop and maintain excellent relationships with vendors and negotiate purchases and contracts.

    7. Manage delinquent patron accounts including those that have been sent to a collection agency and/or the city prosecutor.

    8. Prepare and administer annual department budget and establish budget priorities. Assist supervisor in researching purchasing decisions as needed.

    9. Direct and evaluate circulation services workflow to continually improve work processes. Establish and monitor performance metrics, track and analyze data, and prepare reports. Identify opportunities to improve efficiency and effectiveness, document procedures, test and implement solutions.

    10. Orient new staff in circulation services, ensuring a smooth acclimation to the Library and our culture. Coordinate training of new staff members. Seek out ways to train, develop, and coach circulation services staff in the moment to enhance their job performance and skills. Hire, schedule, supervise, train, develop, coach, evaluate, assign work, monitor, and dismiss circulation services staff, interns, and volunteers. Ensure that the department is staffed with qualified personnel and oversee their continued professional development.

    11. Communicate and interpret Library policies and procedures for staff. Hold meetings as necessary. Identify and communicate staff ideas and concerns to the department director and other library managers. Work with other teams across the library to implement services, programs and procedures that assist with the delivery of exemplary customer service.

    12. Display excellent time management skills, attention to detail, problem solving skills, strong organizational skills and the ability to work proactively to balance multiple tasks and prioritize work. Complete work at an appropriate pace with a sense of urgency.

    13. Work as a member of the management team to evaluate and improve overall library services to resolve shared issues, streamline workflow efficiency and create, support and implement library policies and procedures. Serve on/chair library committees. Assist with library services, programs, and outreach opportunities as needed. Represent the Circulation Services department and the Library in public, media, Library Board of Trustees meetings, and professional associations.

    14. Pursue professional development, which may involve travel, to keep informed of current and emerging customer service, circulation services, and library trends. Provide assistance and coaching to colleagues. Maintain professional and technical knowledge through attendance of educational workshops, review of professional publications, establishment of networks, and participation in professional organizations.

    15. Assume delegation of supervisor as needed. Serve as manager-in-charge of facility as necessary.

    16. Assume personal responsibility for the building's condition and solve minor issues and problems as they arise.

    17. Complete special projects as assigned.

    18. Protect library assets and ensure building security adhering to library policies and following appropriate closing procedure. Learn and carry out emergency procedures. Provide leadership in response to emergency situations.

    19. Perform any other related duties as required or assigned.

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

    PHYSICAL ACTIVITIES

    The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

     While performing the functions of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear; frequently required to climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds; frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and color vision.


    MINIMUM QUALIFICATIONS

    1. Graduate degree (MLS, MLIS, M.B.A., M.A., etc.) plus 3 years related experience and/or training, and 2 years related management experience, or equivalent combination of education and experience.

    2. High language skills including ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and group situations with customers, clients, general public and other employees of the organization.

    3. Basic math skills including the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

    4. High reasoning skills including the ability to solve practical problems and deal with several variables where only limited standardization exists and the ability to communicate this information.

    5. High computer skills including knowledge of office productivity software and ability to operate standard office equipment.

    6. Advanced skills with patron database management and integrated library system.

    7. Excellent customer service skills including the ability to resolve difficult customer situations.


    OTHER SKILLS AND ABILITIES

    1. Ability to work a flexible schedule as assigned that includes evenings, weekends, and holiday shifts is required.

    2. Creativity and awareness of community needs to design and implement library services and programs for adults.

    3. Strong organizational, time management, and interpersonal skills.

    4. Ability to work both independently and as an effective and valued team member.

    5. Work under pressure on multiple projects with frequent interruptions and tight deadlines.

    6. Ability to provide own cell phone.

    7. Multilingual skills a plus.

    WORK ENVIRONMENT

    1. Ability to tolerate moderate noise that comes from an office environment with typical HVAC performance, constant visitors, telephone calls, computers, and printers and light traffic and the ability to tolerate an increased level of noise during programming events.

    2. Ability to work near mechanical equipment including the book conveyor and sorting system and mechanical lift for walk-up book drop. 

    ADDITIONAL INFORMATION

    All Library positions require customer-focused service to both internal and external customers, flexibility, teamwork, punctual and reliable attendance, and compliance with all applicable local, state, and federal laws.  In addition, all supervisory positions require the employee to demonstrate leadership competencies by exhibiting appropriate role modeling and setting proper examples.


    TO APPLY

    Please send completed application, résumé and cover letter to:

    Ramonica Duarte, HR Director, Fayetteville Public Library, 401 W. Mountain St., Fayetteville, AR 72701.

    Application materials may be emailed to Ramonica at rduarte@faylib.org.

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